Frequently Asked Questions
Conva | FAQ’s Your answer can be found here
Here you will find answers to the most common questions our customers often have. Our goal is to provide you with all the necessary information so that you can enjoy our products to the fullest. If you do not find the answer you are looking for, do not hesitate to contact our customer service team. We will be happy to help you.
Is it possible to modify the dimensions of the sunshades?
With the exception of some specific models indicated in the corresponding data sheets, it is not possible to modify the dimensions of the sunshades.
How high are the sunshades?
There are different height measurements, the height of each item is indicated in the technical data sheets. In some cases the height is adjustable, as the mast has two parts. On the other hand, the height of the parasol base must be taken into account.
Is it possible to have the frame in a color other than the standard colors?
It is not possible, it is not possible to change the color of the frames.
Are fabric replacements available?
Yes, fabric replacements are available for all CONVA sunshade models.
They may also fit other sunshade models with the same size.
Can enclosures be installed on all sunshades?
No, it is only suitable for Master and Giant sunshades. In the case of the Heavy Duty range they could be installed, but we advise you to install them with a recessed base.
Can enclosures and flashing be installed on other than CONVA sunshades?
Yes, there is no problem. We will study the proposal and try to produce it.
What is the delivery time for the sunshades?
Depends on the type of fabric. The beige polyester sunshades are usually ready for quick service. Other fabrics and colors vary in delivery time. Normally, delivery times do not usually exceed 15 days as long as we have stock and we are not in weeks of high production.
Is there a waterproof sunshade model?
For now we do not have any model, but the parasols with Masacril fabric have a high water repellency, it is a fabric used to manufacture awnings.
Can sunshades be made with fabrics that are not in the CONVA range of fabrics?
You will be able to consult any proposal you have, we are always open to adapt to your needs. Large quantity projects are more favorable to work on different fabrics off-character.
Do the sunshades include the base?
No, the base is not included. But you can choose between the bases that we recommend for each type of parasol.
Can the parasol bases be fitted with wheels?
No, it is not possible. But there are several models of bases that do include wheels.
Can a parasol base be moved?
Yes, it is possible. But this displacement has to be short, since the base could be injured when performing long-distance displacements.
What base should be used for the sunshades?
The diameter of the parasol pole should be checked to see if it fits the diameter that the base tube will accept. In addition, the type of installation is important when choosing a base that can be adapted to climatic conditions, soil types and urban regulations. We offer a selection of bases that can be compatible with each parasol, but the choice is always the customer’s responsibility.
What is the difference between polyester and acrylic fabrics?
Polyester fabric is a fabric with lower performance and quality than acrylic.
More information can be found on the Finishing Guide page.
What density and thickness do I choose for cushions or loungers?
Chair cushions: 3 cm thick foam is recommended. And thickness of 20 kg for acrylics and 25 kg for Nautic.
Loungers: We recommend the use of 5 cm thick foam. And thickness of 20 kg for acrylics and 25 kg for Nautic.
More density equals more weight. Harder but at the beginning but more resistant over time. It is more comfortable and durable in the long run.
Are covers, cushions or loungers made to measure?
Yes, respecting minimum quantities and conditions, we usually make customized projects. Each proposal will be studied.
Is it possible to put wheels on the planters?
It is not advisable, as they are designed to be fixed. However, they are prepared to be fitted with wheels, always at the customer’s expense.
What guarantees are there?
You can find all the information on the general warranty page.