Frequently Asked Questions

Conva | FAQ’s Your answer can be found here

Here you will find answers to the most common questions our customers often have. Our goal is to provide you with all the necessary information so that you can enjoy our products to the fullest. If you do not find the answer you are looking for, do not hesitate to contact our customer service team. We will be happy to help you.

With the exception of some specific models indicated in the corresponding data sheets, it is not possible to modify the dimensions of the sunshades.

There are different height measurements, the height of each item is indicated in the technical data sheets. In some cases the height is adjustable, as the mast has two parts. On the other hand, the height of the parasol base must be taken into account.

It is not possible, it is not possible to change the color of the frames.

Yes, fabric replacements are available for all CONVA sunshade models.
They may also fit other sunshade models with the same size.

No, it is only suitable for Master and Giant sunshades. In the case of the Heavy Duty range they could be installed, but we advise you to install them with a recessed base.

Yes, there is no problem. We will study the proposal and try to produce it.

Depends on the type of fabric. The beige polyester sunshades are usually ready for quick service. Other fabrics and colors vary in delivery time. Normally, delivery times do not usually exceed 15 days as long as we have stock and we are not in weeks of high production.

For now we do not have any model, but the parasols with Masacril fabric have a high water repellency, it is a fabric used to manufacture awnings.

You will be able to consult any proposal you have, we are always open to adapt to your needs. Large quantity projects are more favorable to work on different fabrics off-character.

No, the base is not included. But you can choose between the bases that we recommend for each type of parasol.

No, it is not possible. But there are several models of bases that do include wheels.

Yes, it is possible. But this displacement has to be short, since the base could be injured when performing long-distance displacements.

The diameter of the parasol pole should be checked to see if it fits the diameter that the base tube will accept. In addition, the type of installation is important when choosing a base that can be adapted to climatic conditions, soil types and urban regulations. We offer a selection of bases that can be compatible with each parasol, but the choice is always the customer’s responsibility.

Polyester fabric is a fabric with lower performance and quality than acrylic.
More information can be found on the Finishing Guide page.

Chair cushions: 3 cm thick foam is recommended. And thickness of 20 kg for acrylics and 25 kg for Nautic.
Loungers: We recommend the use of 5 cm thick foam. And thickness of 20 kg for acrylics and 25 kg for Nautic.
More density equals more weight. Harder but at the beginning but more resistant over time. It is more comfortable and durable in the long run.

Yes, respecting minimum quantities and conditions, we usually make customized projects. Each proposal will be studied.

It is not advisable, as they are designed to be fixed. However, they are prepared to be fitted with wheels, always at the customer’s expense.

You can find all the information on the general warranty page.

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